Growing up for me, art and creativity always interested me, and came naturally. I majored in art in high school and later continued to Art College, where I studied sculpture. It was with this highly structured understanding of form and function that I turned my sights onto hair; being the natural choice, as hair was a family trade.
After finishing college, I then started my two-decade journey with Vidal Sassoon working towards the Creative Director position in the salons. Ambition then led me for the next 5 years to travel to London and Los Angeles to hone my teaching skills in the schools and academy’s. My passion for interacting and teaching developed and has crossed over to my work in the salon.
When asked why I love hair, I always responded, “Hair is the ultimate accessory. Hair is a medium of self-expression, that I get to collaborate individually with my client. It’s like a commissioned art piece.”
To book an appointment or complimentary consultation, call Cristiano Cora @ 212-414-1333.
For me, personal space should reflect personal style. I want my friends and family to see me when they come into my living space. What I like to do is intigrate a touch of old with the new, also juxtaposing two separate themes to create a nice mesh of flavor and style.
I also feel, each room should have a certain color scheme. I like the idea of a bedroom having calming tones; grey blues and pale greens being my palate of choice. The bathroom should be light and fresh, since that’s how you want to feel when you’re there right? Browns, greens and orange tones for the kitchen invoke that sense of harvest. Lastly for the living room/den/entertainment room I like something a little more bold. You entertain here, so perhaps you want brighter and warmer hues.
Having too much of one texture in a room overwhelms and creates monotony for the eyes. Alternatively, throwing in one or two other different material/texture types, like taking a raw butcher block island and placing it against/near the smoothness of stainless steel appliences, lets the two textures compliment one another and create a sense of harmony in the space.
Just recently I was looking through architecturaldigest.com at the kitchens of some celebrities and I noticed Lance Armstrong’s Spanish-Colonial. The combination of the granite counter tops and the stainless steel range, with earthy green cabinets and nice dark brown wood accents, against the bench style seating at the dining table stretched along a wall full of windows create a feeling of sleek class, while still including comfort and a bit of a homey ambiance.
No matter what, it’s nice to see each individul’s style come through in their living space. Most importantly I think color and texture are key.
This might be the simplist explanation of customer satisfaction, and how best to achieve it.
Dissatisfaction occurs when the sales person, or in my case, technician fails on consultation, or promises results that they might not be able to achieve at that moment. For me, if the results are not achievable at that moment, I will suggest a couple other options, and make the idea, that the client/customer came to me with, a work in progress. With this you assure two things; they will not be discouraged from their idea, and also, you will insure their future visits to your establishment.
The ability to delight and surprise is at the core of every service or product. Making unclear and over hyped promises will open up doubts and illusions you might not be able to achieve. Yes, of course you have to make promises to get their attention and get them to try it. The mistake is when you put more effort into promises and less into what you are indeed able to deliver.
Research shows that what people remember is far more important than what they actually experienced. This happens in the peak of their experience, whether good or bad, and at the ending. The easiest way to amplify customer satisfaction then, is to under promise, then, deliver much more and make sure it happens during the end of the experience you provide.
To book a free consultation or hair appointment, call Cristiano Cora Studio @ 212-414-1333. I Love Hair!